Support

Need
a hand?

You’ll find common issues below. Can’t find yours? Write to us.

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Common issues

There’s no sound

The in-game phone has its own Silent Mode. Swipe down from the top right corner to open Control Centre, then turn off Silent Mode. Also check your device’s volume and its silent switch. In Silent Mode, notifications only vibrate.

How do I get back to the Home Screen?

Swipe up on the bar at the bottom of the screen. To prevent accidental exits, you need to swipe rather than tap.

I missed a notification

Swipe down from the top left of the screen to open Notification Center. Notifications from the night stay there; tap one to open the related app.

How do I change the game’s language?

The game uses your phone’s language. On iPhone, you can choose a language just for the game under Settings › Stalk › Language. On Android, you can change it under Settings › System › Languages › App languages.

I’m stuck

Use the “Message Zeynep” button in the File app to ask your lawyer for help. You can get help once per step; it won’t change the ending, but it lowers your investigation score.

How do I take a screenshot?

Use your device’s own screenshot buttons, or tap the Screenshot button in the in-game Control Centre. Screenshots are saved to the in-game Photos app.

My progress is gone

Progress is stored only on your device. Deleting the app, reinstalling it, or clearing your device’s storage erases your save; there is no cloud backup.

I want my data deleted

Your save lives on your device, so deleting the app is enough. To have your anonymous usage statistics deleted, write to the address below.

I found a bug

Tell us your device model, OS version, app version, and the screen where the bug happened, and we’ll look into it quickly. Attaching a screenshot helps a lot.

Images

All photos, character portraits, and product images in the game were generated with AI; the people shown are not real. Details: Policies › AI.